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Reservations Executive
Please send your Curriculum Vitae to : info@mayflowerhotel.com.mt
Job Description
Mayflower Hotel is looking to recruit a Reservations Executive to join their team on a full-time basis. The Reservations Agent must ensure that all incoming calls and emails are handled in a courteous and professional manner whilst ensuring efficient resolution of all guest inquiries for various hotel services and operations.
Responsibilities:
- Communicate directly with clients, offering prompt, friendly and courteous service at all times
- Coordinate with the sales department and manage all communication for tour operators and group bookings
- Manage all incoming booking requests from guests and reply in a timely and efficient manner
- Negotiate rates and upsell rooms in the hotels
- Provide daily booking updates
- Provide prompt and efficient service while maintaining the hotel brand standards
- Process all incoming reservations and queries, managing the upkeep of the reservations records amongst other duties, and ensuring internal procedures are constantly being followed.
Qualifications & Assets:
- Ability to work in a dynamic environment
- Ability to portray a professional image in line with the values of the Company
- Logical, attentive and able to multi-task
- Sales oriented and customer focused
- Fluent in spoken and written English and preferably another European language
- Well-organised and possess time management skills and able to work flexible hours
- Self-motivated, able to work under pressure and adhere to deadlines
- Possess outstanding administration and organizational skills
- Possess knowledge of online and internet bookings
- Advanced understanding of basic office applications, including MS Office (Word, Excel, PowerPoint and Outlook)